Abdulwahed

Privacy Policy

Ahmed Abdulwahed - Privacy Policy

Note: This document outlines how Ahmed Abdulwahed (abdulwahed.com) collects, uses, and protects your personal information. By using or registering on our website, you consent to the practices described below.

1. Your Account Obligations & Agreement

  • By accessing abdulwahed.com, you agree to the collection and use of your data.
  • If you disagree with this policy, please refrain from using the website.
  • Accepting terms during registration or guest checkout constitutes express consent to our use and disclosure of your personal information.
  • This policy is subject to the terms of the User Agreement.

2. Information We Collect

We collect information necessary to provide our services and improve your shopping experience. This includes:

  • Personally Identifiable Information:
    • Full name (first and last name)
    • Mobile phone number and contact details
    • Demographic profile (age, address)
    • Email address
  • Transaction & Usage Data: Payment card details, transaction history, participation in promotions or competitions, feedback, and customer traffic patterns.
  • Credit Card Security: We do not keep any credit card details in our database or server.

3. How We Use Your Information

We use your personal and contact information for purposes such as:

  • Getting in touch with you when necessary.
  • Supplying requested orders and services.
  • Preserving social history as governed by law.
  • Conducting surveys, contests, and sending promotional/marketing materials.
  • Enhancing your overall shopping journey on abdulwahed.com.

4. Third-Party Service Providers & Disclosure

  • We employ third-party companies to perform functions on our behalf (e.g., order fulfillment, delivery, marketing analysis, credit card processing). They have access to necessary personal information but cannot use it for other purposes.
  • We do not rent, sell, or share your personal information with third parties unless:
    • We have your explicit permission.
    • It is required to provide requested products or services.
    • It is necessary to investigate or prevent illegal activities, suspected fraud, or safety threats.
    • It complies with legal obligations, subpoenas, or court orders.

5. User Choices & Account Management

  • Voluntary Submission: Supplying personal information is entirely voluntary (though registration is required for certain services).
  • Opt-Out: You can update your account settings or opt out of marketing communications at any time. However, mandatory service-related communications cannot be opted out of.
  • Account Deletion: You can terminate your account at any time, though information may remain stored in server archives.

6. Security & Cookies

  • Data Security: We use appropriate physical, electronic, and managerial procedures to safeguard your data. Access is strictly limited to authorized personnel on a need-to-know basis.
  • Cookie Usage: We use traffic log cookies to analyze web traffic, identify used pages, and tailor our website to customer needs. You can choose to accept or decline cookies via your browser settings.

7. Age Restrictions

abdulwahed.com does not sell products for purchase by children. Users under 18 years of age may browse the site, but all purchases require the involvement of a parent or guardian.

8. Amazon SP-API Integration & Data Handling Practices

  • Collection: We exclusively collect essential order fulfillment data (including Name, Address, and Phone number) automatically through official Amazon SP-APIs.
  • Processing & Usage: Data is processed within Microsoft Dynamics 365 Finance & Operations (D365 F&O) strictly for shipping execution and statutory invoicing purposes. Any marketing use or consumer profiling is strictly prohibited.
  • Storage & Security: Data is hosted in a secure SaaS cloud environment, fully encrypted utilizing AES-256 for data at rest and TLS 1.2+ for data in transit. Access is strictly restricted via mandatory Multi-Factor Authentication (MFA) and Microsoft Entra ID.
  • Sharing: We never sell or lease customer data. Information is shared exclusively with authorized shipping carriers under strict non-disclosure agreements (NDAs) solely for delivery purposes.
  • Disposal & Retention: Personally Identifiable Information (PII) is automatically purged or anonymized within 30 days of successful order delivery. The only exception applies to encrypted backups retained strictly as necessary to meet Saudi legal and tax compliance obligations.

9. Updates and Amendments to the Privacy Policy

  • Right to Modify: abdulwahed.com reserves the right to change, modify, or update this Privacy Policy at any time to reflect operational changes, legal requirements, or new features.
  • Effective Date: Any modifications or updates will become effective immediately upon being posted directly to this Site.
  • Review Responsibility: You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the website following any changes constitutes your explicit acceptance of the revised policy.

10. Third-Party Links and External Websites

  • External Links: Our website may contain links pointing to other websites or resources of potential interest.
  • No Control: Once you utilize these links to leave abdulwahed.com, we lose all control over the external website.
  • Liability Disclaimer: We cannot accept responsibility or liability for the protection, privacy, or security of any information you provide while visiting such external sites, as they operate under their own independent privacy statements. You should exercise caution and review the specific privacy policy governing any external website you visit.

11. Contact Us

For any questions, feedback, or to exercise your privacy choices, you can reach us through the following channels:

  • Phone: 8002440277
  • E-mail: e-customercare@abdulwahed.com
  • Address: Amal Plaza, Hail St., Jeddah | P.O. Box: 3611, Jeddah 21481, Saudi Arabia