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FAQs

Abdulwahed.com is an e-Commerce site that offers a host of options for buyers to transact through an online secure environment where you can shop many products from our leading international brands across multiple categories including cameras, lenses, binoculars, TV screens, audio systems, laptops & tablets, mobile phones, home appliances and personal care products.

Yes, we have 52 branches in Saudi Arabia; please check our Store Locator.

It couldn’t be easier. Simply browse the site and purchase whatever item(s) you want. You have a host of payment methods available to suit your individual needs or budgets. After making a purchase you will receive your selected items via our partner courier company, delivered directly to your doorstep as per the address you specified – at your convenience.

Congratulations on your first purchase with Abdulwahed.com. You don’t need to respond unless called by the Customer Service team or asked to. This is just to confirm that your order has been received and under process.

We accept the following modes of payment:

  • Cash on Delivery: after receiving the item(s), customer will pay and receive directly his invoice.
  • Online payment: by Visa and MasterCard only for the cards issued by Banks located in Saudi Arabia through internet payment gateway service provider.
  • Bank Transfers: a list of local bank accounts will be listed so customer will select his/her convenient one.

Once the purchase is confirmed, in other terms, when you provide us with all our requested communication materials, your order will be delivered to your doorstep within a maximum of 5 working days. The courier company will call you to arrange the delivery time so please respond to such calls for not to cause any delay in your order delivery. Also, please make sure you are available at the agreed time and location.

Delays in delivery might occur for a variety of reasons such as unprecedented volumes in delivery from the Courier Company or other unexpected delivery schedule issues especially during Mega Sale, promotions and holidays, delays from the buyer side such as missed communication to confirm purchase or to schedule a delivery time or even the fact that he wasn’t at the agreed location when delivering his order. Please check your Way Bill status update to track your order. Should you have any concerns, you can reach our Customer Service Team through the Contact us page. We’re always here to help you.

Currently, we don’t have this service; however, our team is working to facilitate it the soonest possible.

There’s no need to worry since an item is only considered delivered when we have your signature on the delivery note. For whatever the reason, if an item does get lost you will receive a full refund of your money or a replacement of it.

Should this be the case, please contact the customer service team and will send you the correct one directly.

Yes you can. We fully understand that sometimes you might change your mind on a bought item. If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. If you wish to return the item after receiving it, you have up to seven (7) days to do so, as long as the item is in the same condition as received and with the original packaging intact. In all circumstances, please contact the Customer Service Team through the Contact us page for a return of an item or refunds.

Shipping fees (& bank fees in case order was paid by credit card) will be deducted from the amount. These fees will be waived if the item was not as advertised, defective or not functioning well.

Within (15) days from the date of your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Abdulwahed Co.

Products sold by us are covered inside Saudi Arabia & warranty’s duration defers from a product to another so please keep your receipt for any maintenance or repair request. Local products warranty’s duration are subject to the local agent warranty’s terms & conditions. Please read the offer note against each item listed carefully.

All products sold by us have received quality control approvals and are deemed to be functional when shipped by us. If there is any problem with the purchased product, it is recommended to contact directly our maintenance authorized service center in Saudi Arabia to get repair for the product. You can Contact us to get our maintenance center locations and contact details.

We apologize for the delay. Every complaint is logged and remains open until full satisfactorily resolution. Sometimes, due to complexity of an issue, it might require longer resolving it but rest assured that your case or complaint is not ignored and is being worked on.

Of course you can. Log-in to your account and you can do most edits yourself.

That’s not a problem; there are also two ways to reset your password:

  • Users can click Forgot my password on Abdulwahed.com login page and enter the registered email address. User will receive an email instruction for resetting the password.

  • Contact the Customer Service Team through the Contact us page (Inquiry form or Phone) and a member of our team can assist you in resetting your password.

Please contact our Customer Service Team (all contact details and methods listed under our Contact us page) and we will be delighted to offer you any service or support.